This feature is currently in beta and has not rolled out to all users yet.
Overview
Telehealth recording allows you to record virtual sessions
Limitations
The Telehealth recorder is able to record virtual sessions running in another tab in the same browser.
This is enabled in Chrome on a PC or a Mac.
How to record
Open your telehealth session in a different tab in the same browser.
In the Modality dropdown. Select Virtual.
Choose Using Headphones. If this does not appear, either your browser is not supported or the feature has not been rolled out to your account yet.
Press Start Conversation.
In the pop-up that appears, choose the tab in which the telehealth session is.
Press Share.
Choosing the correct options in the share screen popup:
Choose Chrome Tab. Choosing Window will not work as it will not allow Twofold to access audio from the virtual session.
Choose the tab in which the session is happening. The tab needs to be open before pressing Capture Conversation.
Make sure Also share tab audio is enabled.
Press Share. The recording will start right after that.
