Twofold Groups are designed for clinics and teams that want to use Twofold together with centralized billing and flexible seat management.
What is a Twofold Group
A Twofold Group is a shared workspace for a clinic or organization.
With a Group, you can:
Invite multiple clinicians to your workspace
Manage billing centrally for the entire team
Control who can create notes using seat based access
Reassign licenses easily if providers change
Groups are designed to work for both small practices and larger organizations.
Creating a Group
To create a Group:
Go to Settings
Click Invite team members
Set a Group name
Invite team members using their email addresses
Invited users receive an email invitation to join your Group.
Once created, you can view all members and pending invitations on the Group page.
Trial vs paying behavior
Group trial
Every Group starts with a 7 day free trial
During the trial:
All invited users can create notes
There is no seat limit
After the trial
If the Group is not subscribed:
Users can still access the app
Existing notes remain available
New notes cannot be created
The Group can remain in this state until billing is activated.
Seats and access control
Groups use a seat based model.
You can invite unlimited users to your Group
Only users with an allocated seat can create new notes
Seats represent active licenses
Users without a seat:
Can sign in
Can view existing notes
Cannot create new notes
Admins control access by assigning and removing seats.
Billing and seat management
Activating billing
You will not be billed automatically when you invite members
Group plans use discounted per-seat pricing compared to individual plans. You can view view group pricing once your group was created under Group settings -> Subscribe Group
To activate billing:
Go to Group settings
Click Subscribe group
Choose the number of seats
Complete payment
Groups require a minimum of two seats to subscribe.
Assigning and reassigning seats
Seats can be assigned to any group member
To move a seat:
Un allocate license from one member
Allocate license to another member
This makes it easy to handle provider changes without disruption.
Adding seats
Admins can add seats at any time from Group settings
Added seats take effect immediately
Removing seats
Reducing seat count is handled by contacting support
This helps avoid accidental billing changes
Switching from a solo account to a Group
You can switch from a solo account to a Group at any time.
Create a Group and invite team members
Twofold will offer an upgrade to a Group plan
Billing is prorated based on your current subscription
All existing notes and data remain intact
Roles and permissions
The user who creates the Group is the Admin (can be reassigned)
All invited users join as Members
Admins can:
Manage billing
Invite or remove members
Assign or reassign seats
Promote members to Admin
Frequently asked questions
Can a Group exist without paying?
Yes. Groups can exist without an active subscription. In this state, users can access existing notes but cannot create new ones.
What happens when the trial ends?
If the Group is not subscribed after the trial:
Note creation is blocked
Existing notes remain accessible
Admins can activate billing at any time
What happens if I invite more people than I have seats?
New users will join without note creation access until a seat is assigned or additional seats are added.
Can a member leave a Group?
Yes. Members can leave the Group at any time and return to a solo account.
Can an Admin leave a Group?
Admins can leave a Group depending on whether other admins exist, or when a group is closed.
Where can I see pricing details?
Current pricing and billing options are always available on the Plans page in Settings.