If you're encountering the message "We Couldn't Detect Your Audio" while using Twofold, it indicates that the application is having trouble accessing your microphone. We understand that this can be frustrating, but it can usually be resolved with a quick manual fix. Please follow these troubleshooting steps to resolve the issue:
Restart Your Browser
In many cases, simply restarting your browser can resolve temporary audio issues. Close all browser windows completely, reopen your browser, and try using Twofold again.
Check Your Microphone Connection and Settings
Ensure Proper Connection: Verify that your microphone is securely connected to your computer.
Power and Mute Status: Confirm that the microphone is powered on, not muted, and has sufficient battery if applicable.
Verify Your System's Sound Settings
For Mac:
Open System Preferences: Click on the Apple Menu () and select System Preferences.
Navigate to Sound Settings: Open Sound and then click on the Input tab.
Select and Adjust Microphone: Choose the correct microphone from the list and adjust the Input volume slider.
For Windows:
Access Sound Settings: Right-click the speaker icon in the system tray and select Open Sound settings.
Select Input Device: In the Input section, choose the correct microphone from the drop-down menu.
Adjust Volume: Click Device properties and ensure the volume slider is set to an appropriate level.
Adjust Browser Permissions
Ensure that your browser has permission to access your microphone:
For Chrome:
Open Settings: Click the three dots in the upper-right corner and select Settings.
Navigate to Site Settings: Go to Privacy and Security > Site Settings > Microphone.
Allow Access: Ensure that Twofold's website is allowed to use your microphone.
Try a Different Browser
If the issue persists, consider using a different browser. We recommend using Google Chrome for the best experience with Twofold.