Avoid Headphones or Headsets: Twofold needs to hear both sides of the conversation; therefore, do not use headphones or headsets during telehealth visits. Can be used for dictations.

Platform Setup: Open your telehealth platform in one window and Twofold in another.

Echo Cancellation Consideration: Be aware that echo cancellation technology may prevent Twofold from recording the patient's side, even when using speakers. In such cases, consider using Twofold on a second device, like a smartphone, to record the conversation.

Choosing the Right Microphone: After selecting "Capture Conversation," Twofold will display the microphone currently in use. To choose a different microphone, click the arrow next to it and select your preferred option.

Recording Phone Conversations: Use Twofold on a second device, such as a tablet or computer, to capture audio from phone calls by placing the call on speaker.

Prevent Interruptions: Depending on your device settings, Twofold may not prevent the screen from locking or going to sleep. Keep an eye on the screen to ensure continuous recording, and resume if it pauses unexpectedly.

Desktop Browsers: Some browsers or extensions may freeze website activity when not in focus, interrupting audio capture. Ensure the Twofold window remains visible, even when navigating to other windows (e.g., your EHR).

Smartphones or Tablets: Switching to a different app will automatically pause Twofold's activity, interrupting audio capture.

Laptop: Position your laptop as close as possible to yourself and your patient, with the lid open and oriented toward the conversation. Monitor the mic volume indicator to ensure the conversation is being captured.

Phone or Tablet: Place the device on a stable surface between yourself and your patient. Check the mic volume indicator to confirm audio capture.

External Microphones: Position external mics close to both parties, oriented toward the conversation. Observe the mic volume indicator to ensure proper capture.

Minimize Background Noise: Aim for a quiet environment, as background noise, especially other conversations, can contaminate the audio recording and decrease transcription accuracy.