Best Practices for Audio Capture

After you press Capture Conversation, Twofold shows which microphone it's using. To switch to a different mic, click the arrow next to the microphone name and pick the one you want. If you're using an external microphone, make sure it's plugged in before you start the session.

For laptops, keep the lid open and position the laptop as close to the conversation as possible. Angle it so the built-in microphone faces you and your patient. Watch the mic volume indicator in Twofold to confirm it's picking up audio.

For phones or tablets, place the device on a stable surface between you and your patient. A desk or side table works well. Check the volume indicator to make sure both voices are registering.

If you're using an external microphone, position it close to both parties and pointed toward the conversation. External mics generally give you better audio quality than built-in ones, especially in larger rooms.

On desktop browsers, some browsers or extensions will pause background tabs. Keep the Twofold tab visible while you record, even if you need to open your EHR in another window. If Twofold gets frozen by the browser, the recording may stop.

On phones or tablets, switching to a different app will pause Twofold's recording. The one exception: the Twofold mobile app will keep recording when the app is in the background or the screen is locked.

On any device, check your screen lock and sleep settings. Twofold may not prevent your screen from going dark on its own. If the screen locks during a session, the recording could pause. Resume it if that happens.

Record in the quietest room you can. Background noise, especially other conversations nearby, makes it harder for Twofold to produce an accurate transcript. If you can't avoid noise, sit closer to your microphone and keep your voice at a normal volume. Closing doors and windows helps more than you'd think.