Twofold uses device storage to store data while processing.
This allows the application to work when the internet connection is slow or unstable.
With device storage, you can leave the website during processing and processing will continue when you open it again.
In some cases device storage is not available.
Twofold can continues to work with one limitation - leaving the application before recorded notes are processed could prevent them from from finishing.
If you need assistance with resolving the issue, please contact us using the in-app chat at the bottom right.
Warning Message - "No access to device storage"
No access to device storage happens when:
Most common - Using Incognito or Private mode in the Browser.
Using Firefox browser.
Device disk is full or close to being full.
Device storage permissions are disabled in the browser settings.
Warning Message - "We detected an issue with your device storage"
In rare cases, specific devices and browsers allow Twofold to use storage at first but then a device level error prevents any further use.
Twofold detects this rare cases and shows a pop up with the following message:
If you see this error, this means there is an issue with device storage.
This could be a result of:
Not enough available storage on the device.
A rare bug which started in iOS 17 which causes all browsers to lose connection to storage.
What to do if this warning is shown
The following steps are for troubleshooting the issue on your own. At any time, you can contact our support team using the chat button at the bottom right and we will assist you.
Check if there's enough free storage on the device.
The application usually uses 10-100MB.
When there is no internet connection, it may use up to 500MB.
We recommend at least 2GB of free storage on the device.When the note is finished processing, refresh the page.
If a refresh doesn't help, restart the device.